Refund policy
Refunds and Returns
At The Gourmet Variety, we want you to be satisfied with your purchase. This policy does not affect your statutory consumer rights.
Changing your mind
For eligible online purchases, you can notify us that you wish to cancel within 14 days of receiving your goods. You then have a further 14 days from notifying us to send the goods back.
To notify us, email info@thegourmetvariety.co.uk with your order number and the items you wish to return. We will provide the return address and instructions. Please contact us before sending goods back, as the return address may differ from the dispatch address.
If the product is correct, not faulty and you simply change your mind, you are responsible for the direct cost of return postage. We do not charge a restocking fee.
Food and consumable products
We accept change-of-mind returns of eligible food products in their original, unopened and sealed packaging.
The cancellation right does not apply to goods liable to deteriorate or expire rapidly, or sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.
A product being food does not, by itself, remove your cancellation rights. These exceptions do not affect your rights where goods are faulty, damaged, incorrect or not as described.
For other eligible products, you may inspect them as you would in a shop. Where permitted by law, we may reduce a refund to reflect loss of value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, incomplete, incorrect or not as described, contact info@thegourmetvariety.co.uk as soon as possible. Include your order number, details of the issue and photographs where appropriate.
We will provide the appropriate remedy in accordance with your statutory rights. Where a return is required for faulty, damaged, incorrect or misdescribed goods, we will arrange or cover reasonable return postage costs. Please contact us to agree the return method.
Refunds
For eligible change-of-mind cancellations, we will refund you within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.
Refunds will be made using the original payment method unless otherwise agreed.
When you cancel an entire eligible order, we will also refund the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable. Change-of-mind return postage remains your responsibility.
Cancelling before dispatch
If you wish to cancel before dispatch, contact us as soon as possible. We will make reasonable efforts to stop dispatch. This does not limit your statutory cancellation rights.
Contact
For returns, refunds, cancellations or order issues, email:
Please include your order number so we can help you promptly.